Privacy Policy

              Privacy Policy and Data Protection What is personal data, and what categories of data does Tudomobi handle? The General Data Protection Regulation provides a broader definition of personal data. Personal data refers to any information, regardless of its nature or medium, that can identify an individual. Examples of personal data categories processed by Tudomobi include: Identification and contact details: Name, identification document number, tax identification number (NIF), age, date of birth, phone number, email address, payment details, electronic identifiers (e.g., login credentials), etc. Interaction with Tudomobi: History of products and services searched or purchased, website navigation, etc. Profile: Comments, likes, interests, preferences, and interactions with others. Who is responsible for processing your personal data? The entity responsible for processing your personal data is Tudomobi - Telecomunicações, Unipessoal Lda. How do we collect your personal data? We collect your personal data, with your consent, when you make a purchase, sign up for a service, or use our website. This collection may occur orally, in writing, or through our online platform. For what purposes do we process your personal data? Tudomobi ensures that your personal data is processed only for the purposes communicated to you and will not be used for any other reason. We process your data to maintain service quality and better address your needs. Examples of purposes include: Direct Marketing: To inform you about news, opportunities, and promotions that may interest you. Customer Management: Handling procedures and information related to your orders (e.g., in-store pickups, home deliveries, etc.). Loyalty Program: Enabling online access to your purchase history, returns, or warranty activations. On what basis do we process your personal data? Your express consent: Given in writing or orally, for example, for direct marketing purposes or receiving emails/messages from Tudomobi. Contract execution: For example, when you purchase products or services from Tudomobi. Legal obligations: Compliance with applicable laws. Tudomobi's legitimate interest: For instance, improving service quality. Your legitimate interest: As the data subject. Tudomobi is committed to processing your personal data with confidentiality, security, and protection against unauthorized or unlawful processing, loss, destruction, or damage. How long do we retain your personal data? Tudomobi retains your personal data only for the time strictly necessary to fulfill the purpose for which it was collected or until you exercise your right to object or request erasure. After this period, your data is deleted. To whom do we transfer your personal data? When necessary, Tudomobi may share your personal data with third parties, such as partner companies (e.g., delivery services), solely to fulfill contracted services like home deliveries. Your data may also be shared with state entities, such as tax authorities, as required by law. What are your personal data protection rights, and how can you exercise them? Right to access information: You can confirm what personal data Tudomobi processes and receive details about the purposes and retention periods. Right to rectification: You can request corrections to inaccurate or incomplete personal data. Right to erasure: You can request the deletion of your personal data, unless legal obligations require its retention. Right to data portability: You can receive your personal data in a structured, digital, and readable format. Right to object: You can withdraw consent or object to the processing of your personal data. Right to restrict processing: You can request the suspension or limitation of processing for specific data or purposes. Right not to be subject to automated decisions: You can object to decisions based solely on automated processing, such as consumption profiles created by Tudomobi based on your preferences, interests, or purchase history. You can exercise these rights in writing by contacting Tudomobi.